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THE GROOMING DEN REFUND AND EXCHANGE POLICIES


Sales of Goods Act and General Definitions

Conformance to Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

We ensure that the services we provide are of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law, where applicable.



Quality And Product Warranty

We ensure that all our products are genuine articles and carry the manufacturer’s limited guarantee.

It is our company policy to ensure the products are delivered in their original condition and quality as received from our principals.



Exchange and Refund Policy

Refund or exchange of Goods

All goods sold are final and non-refundable 

Goods sold are exchangeable or replaceable within 07 days of you receiving the product but only if they are returned unused and in their original condition and packaging.

Goods can only be exchanged or replaced if the product was damaged or found to be faulty. We will require evidence that the item arrived in such condition before replacing the item (subject to stock availability) or exchanging it for another item with the same value.



Pricing Transparency

Prices shall be presented to you in a manner that is clear, simple, accurate and easily understood. All charges, including discounted pricing shall be revealed to you before confirmation of purchase.



Payment Mode

Payment by the Customer to the Company can be made either by Cash, NETS or Major Credit Cards such as VISA, Mastercard, AMEX, JCB through payment portals or PayNow.

All payments have to be made out in Singapore Dollars 



Pricing Accuracy

The Company is committed to the avoidance of over or undercharging. To ensure accuracy of charging, it is the Company’s policy to list clearly all prices which are inclusive of Goods and Services Tax where applicable, in our Tax invoice and Communications Materials.



Confidentiality

The Company will safeguard, according to strict standards of security and confidentiality, any information the Customer share with the Company.

The Company will limit the collection and use of Customer’s personal particulars/information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure that the integrity of the Customer’s personal particulars

and confidential information entrusted to the Company are not compromised unless required to by law.

The Company also undertakes not to divulge the Customer’s personal information to any unauthorized third party without his/her prior written consent.



Release and Use of Customer Data

Should there be a need to release Customer’s data, the Company will, unless required by law, make this known to the Customer and obtain his / her consent before releasing the information.

The company and its subsidiaries may collect, obtain, store and process your personal data that you provide in the booking and appointment process strictly for the purpose of sending appointment updates, as well as promotional and marketing material by the company.



Receipts

The Customer shall be issued with an official tax invoice for each and every payment made to the Company. 



Customer Feedback Policies

We welcome your feedback anytime and should you have any issue of concern, please contact us immediately. Our feedback channels include:

• Face-to-face feedback at 15A Duxton Road Singapore 089481

• Monday to Fridays: 11.00am – 8.00pm; Sat and Sunday: 11am to 6pm.

• Written feedback via E-Mail : contactus@groomingden.com.sg

We will investigate and act to resolve areas of concerns. Our interim response is within 5 working days. Depending on the complexity of the case, our time taken to resolve the complaint is within 21 working days. If we are unable to resolve the complaint amicably, we will with your mutual consent refer to CASE mediation or any other external mediation channels.



Miscellaneous

We reserve the right to change, amend, insert or delete and of the terms and conditions, or policies as the case may be, without prior notice.

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